FAQ

FAQ – Frequently Asked Questions

  1. What are the shipping costs?
    The shipping cost within Spain is €4.45. All costs are clearly displayed at checkout.

  2. How long does it take to process an order?
    Orders are processed within 1-2 business days, Monday to Friday.

  3. What is the estimated delivery time?
    The estimated delivery time is 2-5 business days. Deliveries are made Monday to Friday.

  4. How can I track my order?
    After purchase, you will receive an email with shipping tracking information, which will include the courier company name and tracking number. You can track your order on our website by entering the tracking number.

  5. What should I do if my order hasn’t arrived?
    If the package hasn’t arrived, please contact us to initiate an investigation with the courier. If the product cannot be found, we will offer you a full refund or a replacement product.

  6. What are the customer service hours?
    Our customer service team is available Monday to Friday from 7:00 AM to 3:00 PM.

  7. Can I change the delivery address after placing the order?
    If you wish to change the delivery address, please contact our customer service team as soon as possible. Changes are only possible before the order has been shipped.

  8. Do you offer returns and refunds?
    Yes, we accept returns within 30 days of receiving the order, as long as the product is unused and in its original packaging. You can find more details in our return policy.

  9. Can I cancel an order?
    You can cancel the order before it is shipped. If you wish to cancel an order after it has been shipped, you must follow our return procedure.

Contact Information

LuminoAura LTD 

  • Company number: 15048845
  • Address: 182-184 High Street North Office 586B, London, E6 2JA, United Kingdom
  • Email: info@lumiblanco.com
  • Phone: (+44) 7418357405
  • Hours: Monday to Friday - 7:00 AM to 3:00 PM
  • Contact Link: https://lumiblanco.com/pages/contacto