Política de privacidad

PERSONAL DATA PROTECTION PRINCIPLES

Updated on 11.09.2024

LumiBlanco ("we" or "our") is committed to protecting your privacy. This privacy policy explains how LumiBlanco collects, uses, and discloses your personal data.

This Privacy Policy applies to our website and associated subdomains (collectively referred to as "Service"), as well as to our LumiBlanco application. By accessing or using our Service, you confirm that you have read, understood, and accepted the collection, storage, use, and disclosure of your personal data in accordance with the terms of this Privacy Policy and our Terms.

Definitions and Key Terms

  • Cookie: A small amount of data generated by a website and stored in your browser. It is used to identify your browser, provide analytics, and store information about you, such as your language preferences or login details.
  • Company: When this policy mentions "Company," "we," or "our," it refers to LumiBlanco, registered in the United Kingdom, which is responsible for your data under this privacy policy.
  • Country: The residence of LumiBlanco or its owners/founders, in this case, Spain.
  • Customer: Refers to a company, organization, or individual that registers to use the LumiBlanco service to manage relationships with consumers or service users.
  • Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit LumiBlanco and use the Services.
  • IP Address: Every device connected to the internet is assigned a number known as an Internet Protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address often allows for the identification of the location from which a device connects to the internet.
  • Personnel: Refers to individuals employed by LumiBlanco or those providing services on behalf of the company.
  • Personal Data: Any information that, either alone or combined with other information, allows for the identification of a natural person.
  • Service: Refers to the service provided by LumiBlanco as described in the applicable terms (if available) and on this Platform.
  • Third-Party Service: Refers to advertisers, contest sponsors, marketing and advertising partners, and others who provide our content or whose products or services may interest you.
  • Website: LumiBlanco's website, accessible via this URL: https://lumiblanco.com/
  • You: A person or entity registered with LumiBlanco to use the Services.

What Information Do We Collect?

We collect information from you when you visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. This information may include:

  • Name/Username
  • Phone Numbers
  • Email Addresses
  • Mailing Addresses
  • Billing Addresses

How Do We Use the Information Collected?

All the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your data helps us respond better to your individual needs).
  • To improve our website (we continually strive to improve our offerings based on the information and feedback we receive from you).
  • To improve customer service (your data helps us respond more effectively to your customer service requests and support needs).
  • To process transactions.
  • To administer contests, promotions, surveys, or other website features.
  • To send periodic emails.

When Does LumiBlanco Use Information From Third-Party End Users?

LumiBlanco collects data from end users that is necessary to provide LumiBlanco services to our customers. End users may choose to provide us with information they have shared on social media. If you provide this information to us, we may collect publicly available information on social networking sites that you mention. You can control the amount of information shared publicly on social media by visiting these sites and adjusting your privacy settings.

When Does LumiBlanco Use Information From Third-Party Customers?

When you contact us, we may receive information from third parties. For example, if you send us your email address to express interest in becoming a LumiBlanco customer, we may receive information from a third party that provides fraud detection services for LumiBlanco. At times, we may also collect publicly available information from social media. You can control how much information is publicly shared on social media by adjusting the privacy settings on those sites.

Do We Share the Information We Collect with Third Parties?

We may share the information we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, marketing and advertising partners, and others who provide our content or whose products or services we believe may interest you. We may also share it with our current and future affiliated entities and business partners, and if we are involved in a merger, sale of assets, or other business reorganization, we may also share or transfer your personal and non-personal information to our successors.

We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and website, managing databases, email management, marketing data storage, order processing, customer service, and order fulfillment for products and services that you can purchase through the website. We may share your personal information and possibly some non-personal information with these third parties so that they can perform these services for us and you.

We may also share part of our log data, including IP addresses, for analytics purposes with third parties such as web analytics partners, app developers, and ad networks. If your IP address is shared, it may be used to estimate your general location and other technical details such as connection speed, whether you visited the website from a shared location, and the type of device used to visit the website. They may collect information about our ads and what you see on the site, and then provide auditing, research, and reporting for us and our advertisers.

We may also disclose personal and non-personal data to governmental, legal, or third-party authorities if we believe in our sole discretion that it is necessary or appropriate to respond to complaints, legal proceedings (including subpoenas), to protect our rights, interests, or the rights and interests of third parties, public safety, or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with court orders, laws, regulations, and applicable rules.

Where and When Is Information Collected From Customers and End Users?

LumiBlanco will collect personal data that you provide to us. We may also obtain personal data about you from third parties, as described above.

How Do We Use Your Email Address?

By providing your email address on this page, you consent to receive emails from us. You can opt out of any of these email lists at any time by clicking the unsubscribe link or another opt-out option included in the respective email. We only send emails to people who have authorized us to contact them directly or through a third party. We do not send unsolicited commercial emails because we dislike spam as much as you do. By providing your email address, you also consent to us using your email address to target advertising to specific recipients on platforms like Facebook, where we display personalized ads to individuals who have agreed to receive emails from us. Email addresses provided solely through the purchasing process will be used exclusively to send information and updates regarding your order. However, if you have provided the same email address in another way, we may use it for all purposes set out in this policy. Note: If at any time you wish to unsubscribe from receiving future emails, we will include detailed unsubscribe instructions at the bottom of each email.

How Long Do We Keep Your Data?

We retain your data only for as long as necessary to provide LumiBlanco services and fulfill the purposes described in this policy. This also applies to anyone with whom we share your data and who performs services on our behalf. When we no longer need to use your data and it is not required by law to be stored, we will remove it from our systems or depersonalize it so that we cannot identify you.

How Do We Protect Your Data?

We implement various security measures to ensure the security of your personal data when you place an order, enter, submit, or access your personal data. We offer the use of a secure server. All sensitive/credit information provided is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider's database, which can only be accessed by those authorized with special access rights to such systems and are required to keep the information confidential.

Can My Data Be Transferred to Other Countries?

LumiBlanco is registered in Spain. Information collected through our website, as a result of direct interactions with you or your use of our additional services, may be transferred from time to time to our offices or personnel, or to third parties located around the world and may be viewed and hosted anywhere in the world, including in countries that may not have laws governing the use and transfer of such data in general. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the transborder transfer and hosting of this information.

Are the Collected Information Through LumiBlanco Secure?

We take steps to protect the security of your information. We have physical, electronic, and administrative procedures designed to help safeguard, prevent unauthorized access, maintain data security, and correctly use the information we collect. However, neither people nor security systems, including encryption systems, are foolproof. Additionally, people can commit intentional crimes, make mistakes, or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes a non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standard used to measure our compliance with that duty.

Can I Update or Correct My Data?

The rights you have to request updates or corrections to the information collected by LumiBlanco depend on your relationship with LumiBlanco. Personnel may update or correct their information as per our internal employment policies. Customers have the right to request restrictions on the use and disclosure of their personal information in the following ways: You can contact us to (1) update or correct your personal information, (2) change your communication preferences and what information you receive from us, or (3) delete the personal information we hold about you in our systems (subject to the next paragraph) by canceling your account. Such updates, corrections, changes, and deletions will not affect other information we maintain or information we have provided to third parties under this Privacy Policy before such update, correction, change, or deletion. To protect your privacy and security, we may take reasonable steps (such as requiring a one-time password) to verify your identity before granting access to your profile or making corrections. You are responsible for maintaining the confidentiality of your unique password and account information.

You should be aware that it is not technically possible to remove every record of the information you have provided to us from our system. The need to back up our systems to protect information from accidental loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Upon receiving your request, all personal data stored in databases we actively use, and other readily searchable media, will be updated, corrected, modified, or deleted, as appropriate, as soon as and to the extent reasonably and technically possible.

If you are an end user and wish to update, delete, or retrieve any information we hold about you, you may do so by contacting the organization of which you are a customer.

Personal Data

If you are an employee or applicant for employment at LumiBlanco, we collect the information you voluntarily provide to us. The information we collect is used for human resource purposes, to administer employee benefits, and to assess applicants.

You can contact us to (1) update or correct your information, (2) change your communication preferences and other information you receive from us, or (3) obtain a record of the information we have about you. Such updates, corrections, changes, and deletions will not affect other information we maintain or information shared with third parties under this Privacy Policy before such update, correction, change, or deletion.

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger, or other transfer of all or substantially all of LumiBlanco or any of its affiliate's assets (as defined herein) or those portions of LumiBlanco or any of its affiliates to which the Service relates, or in the event that we discontinue our business or file for bankruptcy, reorganization, or similar proceedings, provided that the third party agrees to adhere to the terms of this Privacy Policy.

Affiliated Entities

We may disclose information (including personal data) about you to our affiliated entities. For purposes of this Privacy Policy, "affiliated entities" means any person or entity that directly or indirectly controls, is controlled by, or is under common control with LumiBlanco, whether by ownership or otherwise. Any information relating to you that we provide to our affiliated entities will be treated by those affiliated entities in accordance with the terms of this Privacy Policy.

Governing Law

This Privacy Policy is governed by the laws of Spain, without regard to conflict of laws principles. You consent to the exclusive jurisdiction of the courts for any dispute or controversy arising out of or related to this Privacy Policy, except for those who may have rights to make claims under the Privacy Shield or the Swiss-U.S. Framework.

This Agreement and your use of the Site will be governed by the laws of Spain, excluding its conflicts of law rules. Your use of the Site may also be subject to other local, state, national, or international regulations.

By accessing the Site from Spain or contacting us directly, you accept this Privacy Policy. If you do not agree with this Privacy Policy, you should not use our website or services. Continued use of the Site, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal data will constitute your acceptance of those changes.

Your Consent

We’ve updated our Privacy Policy to provide you with full transparency on how your data is configured when you visit our site and how it’s used. By using our service, registering an account, or making a purchase, you consent to our Privacy Policy and its terms.

Links to Other Websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by LumiBlanco. We are not responsible for the content, accuracy, or opinions expressed in such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy no longer applies. Your browsing and interaction on any other website, including those that have a link on our Platform, are subject to that website's own rules and policies. These third parties may use their own cookies or other methods to collect information about you.

Advertising

This website may contain third-party advertisements and links to third-party websites. LumiBlanco makes no representation about the accuracy or suitability of the information contained in these advertisements or sites, and does not accept any responsibility for the content or behavior of such advertisements, websites, and third-party offers.

Thanks to advertising, LumiBlanco and many websites and services you use are free. We do our best to ensure that ads are safe, unobtrusive, and as relevant as possible.

Third-party advertisements and links to other websites where products or services are advertised do not constitute an endorsement or recommendation by LumiBlanco of the third-party sites, goods, or services. LumiBlanco takes no responsibility for the content of the advertisements, promises made, or the quality/reliability of the products or services offered in any advertisement.

Ad Cookies

These cookies collect information about your online activity on the website and other online services over time to make online ads more relevant and effective for you. This is called interest-based advertising. They also perform functions like preventing the same ad from continuously reappearing and ensuring that ads are displayed properly for advertisers. Without cookies, advertisers find it hard to reach their audience or know how many ads were shown and how many clicks were received.

Cookies

LumiBlanco uses "cookies" to identify the areas of our website that you have visited. A cookie is a small piece of data stored on your computer or mobile device by your web browser. We use cookies to enhance the performance and functionality of our website but are non-essential to its use. However, without these cookies, certain functionalities, like videos, may become unavailable, or you would be required to enter your login details every time you visit the website, as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of cookies. However, if you disable cookies, you may not be able to access functionalities on our website correctly or at all. We never place personally identifiable information in cookies.

Blocking and Disabling Cookies and Similar Technologies

Wherever you're located, you may also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and you may not be able to fully utilize all of the features and services of this site. You should also be aware that you may lose some saved information (e.g., saved login details, site preferences) if you block cookies on your browser. Different browsers offer different controls. Disabling a cookie or category of cookies does not delete the cookie from your browser unless manually deleted through your browser function.

Children’s Privacy

We collect information from children under 18 only to improve our services. If you are under 18, you may use our website only with the involvement of a parent or guardian.

Changes to Our Privacy Policy

We may modify our Services and policies, and it may be necessary to make changes to this Privacy Policy so that it accurately reflects our Services and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not agree with this or any updated Privacy Policy, you can delete your account.

Third-Party Services

We may display, include, or make available third-party content (including data, information, applications, and other products or services) or provide links to third-party websites or services (“Third-Party Services”).

You acknowledge and agree that LumiBlanco shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect. LumiBlanco does not assume and will not have any liability or responsibility to you or any other person or entity for any Third-Party Services. Third-Party Services and links thereto are provided solely as a convenience to you, and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us.

By email: info@lumiblanco.com

Through this link: https://lumiblanco.com/pages/contact

By phone: (+44) 7418357405

Contact Information

LuminoAura LTD 

  • Company number: 15048845
  • Address: 182-184 High Street North Office 586B, London, E6 2JA, United Kingdom
  • Email: info@lumiblanco.com
  • Phone: (+44) 7418357405
  • Hours: Monday to Friday - 7:00 AM to 3:00 PM
  • Contact Link: https://lumiblanco.com/pages/contacto