Política de devoluciones y reembolsos

Return and Refund Policy

Scope and Purpose

This return and refund policy applies to all purchases made through the LumiBlanco website.

Contact Information

For inquiries related to returns, please contact our customer service:

  • Email: info@lumiblanco.com
  • Phone: (+44) 7418357405
  • Address: 182-184 High Street North Office 586B, London, E6 2JA, United Kingdom

Return Period

Customers in Spain have the right to cancel their purchase and return the product within 30 days of receiving the product without the need to provide a reason.

Return Instructions

  1. Return Notification: To initiate a return, contact our customer service at info@lumiblanco.com providing your order number and a detailed reason for the return.
  2. Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid return label.

Packaging and Shipping

  • Packaging: Carefully wrap the item in its original packaging.
  • Additional Documents: Include any required documents or additional photos.
  • Shipping: Use the most economical shipping option available.

Return Costs

  • Defective Products: The customer incurs no costs. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
  • Change of Mind by the Customer: The customer will bear the actual cost of the return shipping. This applies when the customer purchased the wrong product, it doesn’t fit, or they no longer want it.

Conditions for Returns and Refunds

  • Returns for Change of Mind: If you change your mind after purchase, you can return the product within 30 days, provided it is unused, undamaged, and in its original packaging.
  • Defective Products: If you receive a defective product, contact our customer service immediately for instructions. LumiBlanco will cover the return costs and provide a replacement product or issue a refund.
  • Damaged Products: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover return costs if necessary.
  • Incorrect Product Received: If you receive an incorrect product, contact us so we can determine return costs and ensure you receive the correct product.
  • Product Not Received: If the product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.
  • Cancellation After Order: You can cancel the order before it is shipped. If the order has already been shipped, follow the return procedure once you receive the product.

Policy for Damaged or Defective Products

Upon receiving a damaged or defective product, please contact our customer service within 48 hours. Send us photos of the defect or damage. We will review the item, and if approved, offer an exchange or a full refund.

Policy for Non-Damaged Products

If you change your mind, you can return an undamaged and unused product within 30 days. Ensure it is in its original packaging.

Timing

  • Return Period: Returns must be notified and sent within 30 days of receiving the product.
  • Processing Returns: Refunds will be processed within 30 days of receiving and reviewing the returned item. You will receive a confirmation email.
  • Refund Conditions: Refunds will be approved if the product is undamaged, unused, and in its original packaging. Refunds for defective or incorrectly delivered products will be approved after review.
  • Refund Timing: After return approval, processing the refund using the original payment method may take up to 30 days.
  • Refund Methods: Refunds will be made using the original payment method used for the purchase.

Exceptions to the Return Policy

The following products are non-refundable:

  • Customized or made-to-order items.
  • Hygiene items (e.g., socks, underwear), as long as they are unopened and unused.

Return Address

Send all returns to the following address:

Packeta International – Correos Express

C/ Banús s/n, nave 5
CIM VALLES.

08130 Santa Perpetua de Mogoda
BARCELONA (SPAIN)

Transportation Method

Delivery Method: The most economical delivery option.

Legal Rights

This policy does not affect any applicable legal rights.

Questions?

Visit our FAQ page or contact our customer service.

Contact Information

LuminoAura LTD 

  • Company number: 15048845
  • Address: 182-184 High Street North Office 586B, London, E6 2JA, United Kingdom
  • Email: info@lumiblanco.com
  • Phone: (+44) 7418357405
  • Hours: Monday to Friday - 7:00 AM to 3:00 PM
  • Contact Link: https://lumiblanco.com/pages/contacto