LumiBlanco Shipping Policy
Last Updated: April 08, 2025
At LumiBlanco, we strive to make the delivery process fast, transparent, and convenient for our customers. Below, you will find detailed information about shipping costs, delivery times, and terms of delivery.
Shipping Costs and Delivery Times
| Country | Shipping Cost | Shipping Method | Delivery Time |
|---|---|---|---|
| Spain | 4.45 EUR | Packeta HD | 3-6 business days |
Delivery Terms
Order Confirmation:
All orders are processed within 1-2 business days of payment receipt (excluding weekends and holidays). Orders placed during the weekend will be processed on the next business day.
Tracking Information:
Once the order is shipped, the customer will receive an email with a tracking number to monitor the package. You can track your order through our website by entering the tracking number in our tracking portal.
On-Time Delivery:
We strive to deliver orders within the estimated timeframe. However, delays may occur due to external factors such as carrier delays, adverse weather conditions, or other unforeseen issues.
Delivery Address:
The customer is responsible for providing the correct delivery address when placing an order.
Refund Policy for Shipping Costs
Shipping costs are non-refundable, except in the following cases:
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The order was not properly processed.
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The delivered product was damaged.
In the case of returns or exchanges, the customer bears the cost of return shipping, unless the item is defective or does not match the description. In such cases, LumiBlanco will cover the return shipping costs.
Contact for Delivery Inquiries
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Company Name: LuminoAura LTD
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Company Number: 15048845
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Address: 182-184 High Street North, Office 586B, London, E6 2JA, United Kingdom
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Email: info@lumiblanco.com
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Phone: (+44) 7418357405
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Hours: Monday to Friday - 7:00 AM to 3:00 PM