Return and Complaint Policy

Return and Complaint Policy
LumiBlanco Return and Complaint Policy

Last Updated: April 08, 2025

Return Policy

In accordance with applicable regulations, customers have the right to return goods purchased from our online store within 30 business days from the date of delivery.

1. Returning Goods

1.1. Return Rules

Customers have the right to return a purchased product within 30 business days of receiving the shipment without providing a reason.

1.2. Return Conditions

Products can only be returned if they:

  • Have not been used

  • Are in their original, undamaged packaging

  • Show no signs of wear or damage

Packaging Notice:

For logistical and environmental reasons, some products (e.g., cosmetic items) may be delivered in individual packaging instead of original packaging. The packaging does not affect the quality or effectiveness of the product. Returns are only accepted if the product has not been opened or used, regardless of the type of packaging.

1.3. Return Costs

The cost of returning goods is covered by the customer unless the return is the result of a recognized complaint.

1.4. Return Procedure

Before returning any product, please contact us at info@lumiblanco.com. After verifying your request, we will provide detailed instructions on the return process.

1.5. Refund Processing

Approved refunds will be processed within 10 business days of receiving the returned product.

Complaint Policy

We strive to provide high-quality products and excellent customer service. However, if any issues arise, we offer a simple and transparent complaint process.

2. Complaints

2.1. Right to File a Complaint

Customers have the right to file a complaint if the received product is:

  • Defective

  • Damaged

  • Does not match the order

2.2. Complaint Processing Time

Complaints will be processed within 14 business days from receipt.

2.3. Shipping Costs in Case of a Complaint

If the complaint is approved, the seller will cover the return shipping costs.

2.4. Complaint Procedure

To file a complaint, please follow these steps:

  1. Contact us at info@lumiblanco.com

  2. Provide:

    • Order number

    • Purchase date

    • Description of the issue

    • If possible, attach photos of the defect

Once we review your request, we will provide further instructions regarding returns or exchanges.

2.5. Refund or Product Replacement

If the complaint is approved, customers can choose between:

  • A refund (processed within 10 business days)

  • A replacement product


Contact for Returns and Complaints

  • Company Name: LuminoAura LTD

  • Company Number: 15048845

  • Address: 182-184 High Street North, Office 586B, London, E6 2JA, United Kingdom

  • Email: info@lumiblanco.com

  • Phone: (+44) 7418357405

  • Hours: Monday to Friday - 7:00 AM to 3:00 PM